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Definitive Guide to Order Fulfillment and Customer Service, The

Engels | Druk: 1 | Hardcover | 9780133453867 | 224 pagina's

Cscmp, Stanley Fawcett - 9780133453867

 

Engels | Druk: 1 | Hardcover | 9780133453867 | 224 pagina's

Co-written by a leading expert in supply chain management and the Council of Supply Chain Management Professionals (CSCMP), this reference brings together authoritative knowledge about all facets of order fulfillment and customer service process management throughout the supply chain. The book fully addresses planning, organizing, controlling, and coordinating order fulfillment and service operations activities from initial customer inquiry all the way through post sales service. Readers will gain a deep understanding of these crucial processes, which may be the only direct contacts some organizations have with their customers, and can make or break organizational reputations. Coverage includes: Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations Key elements and processes in order fulfillment and customer service, and interactions amongst them Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes The critical role of technology in managing order fulfillment and customer service processes Requirements and challenges of global order fulfillment and customer service processes Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks

 

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Definitive Guide to Order Fulfillment and Customer Service, The Engels | Druk: 1 | Hardcover | 9780133453867 | 224 pagina's
TaalEngels
BindwijzeHardcover
Druk1
Verschijningsdatummaart 2014
AfmetingenAfmeting: 23,4 x 18,3 x 1,5 cm
Aantal pagina's224 pagina's
IllustratiesNee
AuteurCscmp | Stanley Fawcett
Co-auteurStanley Fawcett
UitgeverPearson Education (Us)
Extra groot lettertypeNee
Gewicht100 g
StudieboekJa
Verpakking breedte100 mm
Verpakking hoogte100 mm
Verpakking lengte100 mm



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